Participants get access to the Business-Talent Collection
The Business-Talent Collection is a group of around 150 micro-courses built to cover business skills and topics that will always be essential for salespeople’s success. Each micro-course is made up of short lessons (animated videos). Grouping information like this reduces cognitive load and participants are more likely to complete training, enjoy it, and use it at work.
Stories are one of the best ways to remember information. So, every lesson is built around memorable stories and characters that participants won’t forget. Each topic was heavily researched using the most up-to-date information from subject matter experts, developed by Epignosis eLearning Solutions.
Learn about the benefits of teamwork, and which soft skills you can train and improve to become the best team player possible.
Setting Common Goals
Learn how to establish and communicate a common goal when working with others to get the most out of teamwork.
When it comes to completing major tasks, knowing how to collaborate with others can help produce the highest-quality result possible.
Celebrating Difference & Diversity
Embracing diversity in the workplace will help create a team of multiple perspectives, allowing for the best work to be accomplished.
Building Trust & Respect
Establishing trust and respect among team members is a critical part of having a high-functioning team that produces its best possible work.
Roles & Responsibilities
When roles in a team are clearly defined, everyone is more productive. This brief course covers why and how role clarity is integral.
This short course covers the advantages of communicating openly and honestly with your workforce, and how to encourage your teams to do it.
Encouraging Different Opinions
Differences of opinion are vital for a company’s growth and development. This course shows how to create a safe workplace for disagreements.
Dealing with Difficult Personalities
Knowing how to handle difficult personalities is a vital skill. This course covers the coping & negotiating strategies to keep teams cohesive.
Do you celebrate success at work? This course covers how celebrating boosts staff morale and productivity and shows you how to do it right.
Communicating with a Millennial
As technology changes, so do the way we communicate with each other. Learn about the methods of communication that millennials use.
Learn how to maintain the quality of customer service across different channels (be it, social media, email, telephone, or face-to-face).
The Importance of Brand
This course shows how matching customer service to your brand values makes an impact on the quality of service across your company.
This course covers how to read a person’s behavior and assess situations accurately to build better customer relationships.
Do you need help to create and maintain customer loyalty to your brand or business? This course will show you how.
Effective Problem Solving
Problem-solving is a crucial skill. Topics in this course include: how to communicate, manage expectations and offer solutions.
Handling Complaints Gracefully
Want to know how you can deal with complaints and improve customer service simultaneously? This course will show you how.
Cross-Selling and Upselling
This course covers how to choose appropriate methods of cross-selling or upselling to keep both business and the customer happy.
Managing Customer Expectations
This course will teach you how to manage customer expectations to ensure a seamless and satisfying customer experience.
Technology for Customer Service
Tech on its own won’t change your customer service. Only the right technology can. This course covers how to make that choice.
Going Beyond Customer Service
To offer the best customer service, you have to go above and beyond the usual. This course covers how you can do that.
Using the Right Language
Using the right language is important in any interaction. But when it comes to customer service, it’s absolutely essential.
Nurturing Customer Relationships
Learn about the importance of good customer relationships, the consequences of bad ones, and what you can do to help nurture them.
Learn how to interact with every customer in a positive manner, and see how positive energy can make problem-solving easier.
If you deal with customers in any capacity, then achieving clarity in your communication is an absolute must. Learn how to with this course.
Working in customer service can be incredibly challenging. That’s why it’s critical to maintain your composure even in difficult situations.
Learn the essentials of setting up your business online so that you can reach more potential customers, wherever they are in the world.
Do Your Research
This course will teach you about the importance of market research, how it works, and how you can use it to grow your business.
Know Your Customers
This course teaches the importance of understanding your customers’ needs, and how to deliver the right product and service every time.
The Power of Social Media
Learning how to leverage the power of social media can help make your company’s brand more recognizable, increasing your sales and success.
Curating the Right Content
Maintain your business’s social media presence by learning how to curate relative content for your audience to engage with.
The Role of Partnerships
Recognizing other businesses that complement your own and establishing a connection with them can help unlock valuable marketing strategies.
Discover how “brand ambassadors”, or people who promote your business online, can help drive your company’s sales and growth.
The Power of Networking
Discover how to build connections and establish the right network for your business so that you can unlock new opportunities for growth.
Show, Don’t Tell
This course will help you increase the effectiveness of your ads by teaching you how to best show the benefits of your product or service.
Introduction to Marketing Automation
Discover how marketing automation can save you time and lighten your workload so that you can get ahead on important tasks.
Leadership is important for both professional and personal growth. Learn about the different styles, and discover which works best for you.
Delegation & Empowerment
Make every member of your team feel important and needed by learning how to delegate, and empower them with the right responsibilities.
This course focuses on humility, and how demonstrating this trait can help you become a better, more approachable leader for your team.
Emotional & Cultural Intelligence
Learning how to read emotions and adapt to different cultures helps teams work together more efficiently and improves work relationships.
Learn about the importance of being authentic in the workplace, and how this can help you build a healthy relationship with your team.
Learn how to inspire and motivate your team to perform at its best, creating a workplace that is happier and more productive for everyone.
This course covers accountability, and how taking responsibility for mistakes in the workplace can improve every part of the business.
Learn why being decisive in the workplace is important, and how to quickly and consistently make the best decisions possible.
This course will teach you about being confident in the workplace, and how putting yourself out there can help advance your career.
By learning how and when to be brave in the workplace, you’ll become a better leader and inspire the same bravery in your team.
Leading with Respect and Respecting Others
Learn about the importance of leading with respect, and how creating this kind of environment produces successful, productive employees.
Leading with Energy
Discover what it takes to lead with passion and energy, and how this attitude will inspire and benefit everyone on your team.
Learn how improving your positivity both in your own role, and within your team at work can help boost morale.
Leading with Commitment
See how leading with commitment will inspire your team members to also feel committed both to their roles, and to your organization.
Discover how the correct type of humor in the workplace can help boost morale and productivity in your team.
The Power of Patience
Improve relationships within your team, and earn the respect of your colleagues by displaying patience, even in challenging situations.
Recognizing and Rewarding Others
By recognizing and rewarding the work of your employees you’ll inspire them to always do their best, and boost morale and productivity.
Leading with Empathy
Build stronger relationships within your team and motivate staff by learning how to lead with empathy.
Knowing When You’re Wrong
Recognizing when you’ve made a mistake, or are wrong about something is a vitally important skill that every leader should have.
A Healthy Manager is a Good Manager
Being a manager may make it more challenging to take care of your health, but failing to do so will affect you and everyone on your team.
Managers vs Leaders
Learn how to become more than just a manager. Become a leader that your team will look up to, and that is known for being a top performer.
Knowing how and when to intervene in situations and resolve workplace conflicts is a crucial part of being a successful leader.
An important part of being a leader is knowing how to hold effective meetings. Learn how to make pointless meetings a thing of the past.
Discover how you can be a leader that always motivates their team, boosting their happiness, engagement, and productivity at work.
Discover how promoting talent within your organization will boost your team’s morale, as well as their overall productivity and success.
Leading by Example
As a leader, your team looks to you for direction. Leading by example will help everyone see what the right kind of behavior is at work.
Learn how to facilitate the best possible outcomes at work by maximizing each of your team members’ performances and skills.
Whether you’re dealing with customers, other businesses, or members of your own team, knowing how to make a good deal is crucial.
Leading Remote Teams
With remote work on the rise, knowing how to lead a team that you can’t see in front of you has become more important than ever.
Learn how you can make change more manageable for your team, and how you can make it a positive experience for everyone involved.
This course will help you boost your entrepreneurship skills by mastering the Five Ps: Persistence, Patience, Purpose, People, and Profits.
The Entrepreneurial Mindset
Your mindset affects all aspects of your life. Learn how to get into the entrepreneurial mindset with this course.
Curiosity is an essential skill for an entrepreneur. Learn how to expand and improve your curiosity with this course.
The Power of Imagination
In business, imagination can help you solve problems and look at them in new ways. Here’s how to improve your imagination.
Learn how being self-aware can help you improve your success in business, and find out techniques to master your self-awareness.
Building Relationships and Networking
Building good working relationships is difficult, but it’s important in business. Learn how to build and maintain them with this course.
The Power of Influence
Learn why having influence is important in business, how to increase yours, and how to use it to create change in the workplace.
Taking Calculated Risks
Risks can be scary. But you can reduce the fear of risks and measure the impact they can have on your business. Learn how in this course.
Being Prepared to Fail
Being prepared to succeed in business isn’t enough. You need to be prepared to fail. Learn how with this course.
Turning Ideas into Action
The right ideas are vital to a company’s success. Learn how to analyze and turn ideas into actions, and make your vision a reality.
WORK and PRODUCTIVITY
Learn how punctuality can help your team and how to improve it for everyone’s benefit with this course.
Learn how to set realistic deadlines, and train your team on achieving their deadlines, too.
Multitasking and Being Organized
Learn what organization and multitasking are, how they can help you in the workplace, and how to improve them, with this course.
Learn what self-management is, and how self-managed teams can help in the workplace, with this course.
Time management is important – more so in the workplace. Learn why, as well as how to manage limited time, with this course.
Working Under Pressure
Learn about the dangers of working under pressure and how to prepare for pressurized situations in the workplace with this course.
Persistence and Resilience
Learn what persistence and resilience are, and how they can help you in difficult situations in the workplace
Learn how to avoid distractions in the workplace and train yourself to focus better with this course.
Learn why motivation is important in the workplace, and how to stay motivated at work, with this course.
The Importance of Planning
Learn how planning will help you improve in the workplace, and how to create an effective plan, with this course.
Bribery can be very harmful to a business. Learn how to set up anti-bribery compliance practices with this course. Watch trailer.
Learn what steps you can take towards AML compliance, to help you prevent incidents of money laundering in the workplace.
Conflict of Interest
Conflicts of interest are considered a form of corruption. Learn how to handle them correctly in the workplace with this course.
Dealing with Stress
Knowing how to deal with stress in the workplace will help prevent negative effects on your health, and keep your productivity levels high.
Well-being and Productivity
Learn about why taking care of yourself and your well-being is the first step to being happy and productive at work every day.
Kicking Bad Habits
Bad habits can negatively impact your performance at work, which is why it’s important to learn how to recognize and get rid of them.
Promoting Health and Well-being at Work
Promoting health and well-being in the workplace is an essential part of maintaining a staff that is creative and productive.
Learn about the challenges of taking work out of the office and ways to overcome them.
The Power of Silence
Knowing when to be silent, and how to improve communication between people.
Clear and Concise Emails
By completing this course, you will know how to compose clear and concise emails for any audience.
Develop your critical thinking skills and keep up with the rapidly changing business world that’s full of problems to be solved.
Discover ways to hone your creative thinking skills and apply them to solving problems and addressing challenges at work.
Discover how sharp critical observation skills can help you spot and prevent workplace issues, and help solve problems that arise.
Being adaptable to change is a critical part of not only surviving, but thriving in the business world. Learn how with this course.
Learn how to drive innovation in the workplace and achieve goals that previously seemed unreachable.
Learn how developing your logical thinking skills will help you create strategies, and quickly resolve problems both in and out of work.
Discover some new problem-solving strategies that can help both you and your teamwork through challenges faster and more effectively.
Dealing with Uncertainty
Discover methods for dealing with uncertainty in business, and how innovation can help drive decision-making, even when there are unknowns.
In business, you’ll rarely have all of the resources you need at your disposal. But being resourceful will allow you to succeed anyway.
The Power of Analysis
Sharpen your business analysis skills so that you can spot opportunities to increase revenue, decrease costs, and bring value to the team.
This course covers how to become an active listener and is ideal for anyone who wants to build better relationships with their prospects.
Creating Your Pipeline
Creating a pipeline that generates, nurtures, and qualifies leads is the first step to sales success. This course shows you how to do it.
Managing Your Pipeline
This course covers how to manage a sales pipeline. Topics include: monitoring metrics, prioritizing prospects, and meeting targets.
The Sales Pitch
Does your sales pitch need a shine? This course covers storytelling, the trust hormone, and flattery. All to make your product stand out.
The way you present a product is almost as important as the product itself. This course teaches all about effective presentations.
Selling The Proposed Solution
Today’s customers are spoiled for choice. So, getting them is trickier. This course covers solution selling, a no-fail sales technique.
Know the difference between features and benefits? This course will make sure you do, as well as teach you how to use them to make a sale.
Keeping Prospects Engaged
This course will help your teams develop skills to keep prospects engaged and invested, so they’re more likely to sign on the dotted line.
Closing Difficult Deals
Is it possible to close ‘impossible’ deals? This course will show you how it’s done through negotiation, compelling offers, and influence.
The Importance of Sharing Sales Feedback
To improve the sales process, everyone on your team must share feedback. This course shows you why it’s important and how to do it.
Researching Your Prospect
Learn about the importance of researching your prospects when working in sales, and how a little extra knowledge can go a long way!
How to Build Rapport
Improve your sales skills and close more deals by learning how to build a good rapport with prospective customers.
Discover how to ask the right types of questions, at exactly the right time, so that you can quickly identify every customer’s needs.
Maximize the number of deals you close by learning to prioritize your sales prospects that are most likely to convert.
Getting prospects to commit is no easy task. But with the right skills and approach, you can build strong relationships with each one.
When you have multiple tasks that need to be done simultaneously, knowing how to get started is the first step in completing the project.
Planning a Project
Making a plan is key for completing projects. Learn how to set and assign tasks, and how to streamline processes for maximum productivity.
Executing a Project
Learn how to smoothly execute a plan for a project, and how to monitor each step along the way to ensure successful completion.
Monitoring a Project
Knowing how to monitor tasks, stay on track, and make adjustments to a plan as needed are all crucial parts of running a successful project.
Closing a Project
Learn how to close projects successfully once they have been completed, and how making time for evaluation can help improve future projects.
Project Management Methodologies
The right project management strategy can help you reach your project goals. Learn more about the methodologies that will help you achieve that.
Activity and Resource Planning
Take your first steps into Project Management by learning what activity and resource planning is and how to use it effectively in projects.
Organizing and Motivating a Team
Learn about the importance of organizing your teams, and identify ways to help motivate your team members!
Time Management in Projects
Learn how to manage time effectively, so all your projects will run smoothly.
Developing a Budget (Cost Estimating)
Learn how to take the right steps towards developing a budget for your projects, and choose the right estimation system for your business.
Ensuring Customer Satisfaction
Learn how to manage customers’ expectations, and how to keep your customers satisfied with your project deliverables.
Managing Project Risk
Find out how to decide if a risk is worth taking in projects, and what processes are involved in making that decision.
Learn how to track the progress of your project to monitor how close you are to your project goals.
Reports are an important part of tracking your project’s progress. Learn how to choose and create the right reports in this course.
Learn the fundamentals of financial management and eliminate the headache of keeping your affairs in order.
The Flow of Money
Understanding how money flows will help you also understand how goods, services, and revenue flow in and out of your own organization.
Key Financial Statements
Making sense of financial statements doesn’t have to be difficult. Discover some tips and tricks to make the process easier.
The Importance of Cash Flow
Learn about why cash flow matters so much, and what it can tell you about the health of a business.
The Value of Budgeting
Discover how effective budgeting can help you control spending, as well as plan and be prepared for future emergencies.
HUMAN RESOURCES ESSENTIALS
The benefits of offering training and development to employees are far-reaching, as they help team members gain and retain new skills.
Adapting to Innovation
Preserve your organization’s success by learning how to create a workforce that is adaptable and responsive to change and innovation.
Discover the best way to conduct performance management so that your teams know exactly what they do well, and where they can improve.
Disciplinary procedures can be difficult for everyone, but carrying them out correctly is vital for keeping an organization on track.
Talent Management and Development
Learn how proper talent management within an organization could be the key to taking performance from average, to excellent.
Discover the importance of employee engagement in the workplace, and how positive energy can increase productivity and well-being.
Flexible and Remote Working
Explore the benefits that remote working can bring to your organization, and ditch the misconceptions surrounding flexible working.
HR for Non-HR Managers
While HR may handle a majority of issues within a company, some problems will have to be dealt with by managers and within departments.