Your company wants to hire the most amazing people. The right person is most often described as dedicated, loyal, clever, trustworthy, and outgoing. Each of these are important characteristics that you can usually find in an organization’s most committed and satisfied employees. These employees’ sense of motivation and their level of engagement will have a direct and positive impact on their productivity.
But what happens when your key salespeople lose that feeling of motivation and their drive to perform “above and beyond” what is expected of them?. Insightlink.com give us some signs your salespeople have lost that motivated feeling:
1. You notice a change in employee punctuality and reliability. Taking extended lunches and frequent breaks, leaving work abruptly, and not paying close attention to the work they are doing could be indicative of unhappy and disenaged staff.
2. Your department or workgroup experiences an increase in absenteeism, sick days, medical leaves, and short term disability. All of these could be a sign that your employees are struggling with negative work-related circumstances beyond their control. Chronic unhappiness can lead to feelings of sadness and depression, which can trigger sleep disorders and an inability to cope with the stress they feel in their daily lives. As you can imagine, these symptoms can take a real tool on job satisfaction and commitment.
3. If the number of complaints among your employees are increasing and your staff is expressing increased dissatisfaction about their fellow workers, their own performance, perceived favoritism toward others or how fairly company policies are implemented, this will eventually undermine teamwork, productivity and morale.
4. An increase in customer complaints can also signal a problem with customer-facing employees. Employees who resent their work will express their discontent through their relationships with customers. When employees no longer care, they will not be willing to fulfill or exceed customer service expectations. There may be more product returns, diminished quality control, increased defects and processing errors that will have a direct impact on sales and customer attitudes towards your business.
5. Your top performers start resigning unexpectedly. Even if their own performance has not been impacted, they may not want to be a part of a declining company where there is an overall negative work ethic, increasing negative attitudes, and diminishing productivity.
6. An absence of synergy among your employees is also a good indication that team spirit is missing. Employees who do not connect with one another, who do not say good morning and choose to not to participate in departmental activities or functions may be struggling. Employees who express no enthusiasm for their duties are also giving you clues that something is wrong.
7. No one is having any fun anymore. If at times and maybe more often than you are willing to admit, your workplace feels tense and uptight, it may be because people are feeling disconnected from their work and the people they work with.
8. Silence is pervasive. You will likely sense a feeling of mistrust when co-workers do not ask questions of each other, offer their opinions or freely exchange ideas. Something is especially wrong when employees are unwilling to express ideas or commit themselves to taking risks and accepting new challenges.
9. Watch for visual clues that something is amiss, such as excessive gossiping, griping, and grumbling. Frowning faces are not the signs of a happy group of employees.